Refund Policy
Last Updated:DEC 2023
Welcome to Neeva Jewellers (“we,” “our,” or “us”). This Refund Policy outlines our policies and procedures regarding refunds for products purchased from our website. By making a purchase, you agree to the terms of this policy.
1. Eligibility for Refund
We offer refunds for products purchased directly from our website within [number of days] days of the original purchase date. To be eligible for a refund, the following conditions must be met:
- The product must be in its original condition, unused, and in the original packaging.
- You must provide a valid proof of purchase, such as an order confirmation or receipt.
2. Refund Process
To request a refund, please contact our customer support team at [email protected] or call us at [phone number]. Please include your order number and a brief explanation of the reason for your refund request.
Once your request is received, we will review it and notify you of the approval or rejection of your refund. If approved, we will initiate the refund to the original payment method used for the purchase.
3. Return Shipping
You will be responsible for covering the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will provide you with a prepaid shipping label.
4. Refund Timeframe
Refunds will be processed within [number of days] business days from the date of approval. The time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process outlined above and place a new order for the desired item.
6. Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Neeva Jewellers
Email: [email protected]
Phone: 1-778-299-2577